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oluwafemi akinrosotu
Looking for a jobCustomer Success & Student Experience Manager
Customer Success Manager at Hasslefree Education UK, guiding 200+ student applications to an enrolment rate above 60%.
NigeriaCustomer Success & Student Experience Manager at Hasslefree Education UK
Experience
Customer Success & Student Experience Manager
Managed 200+ student applications achieving an enrolment rate above 60% through structured onboarding and personalised guidance. Led consultations and provided tailored recommendations on UK universities and programmes.
Customer SuccessStudent onboardingRelationship ManagementCommunication SkillsProblem SolvingCRM
Customer Success Manager
Managed a portfolio of over 1,000 customers, leading onboarding, retention, and expansion. Increased portfolio revenue by 20% through strategic account expansion and value-based relationship management.
Customer SuccessCustomer Lifecycle ManagementOnboardingRetentionExpansionsQBRVoice Of CustomerHubSpotFreshdeskMagentoCRMData AnalysisStakeholder Management
Business Development Manager
Managed the customer journey from initial engagement through onboarding and long-term success. Built strategic relationships and expanded existing accounts through consultative selling.
Business DevelopmentCustomer Relationship ManagementConsultative SellingCRMCross Functional Collaboration
Customer Success Specialist
Managed customer relationships throughout the repayment lifecycle, providing personalised support and ensuring compliance. Improved on-time loan repayments by 10% through proactive communication.
Customer SuccessRelationship ManagementComplianceCRMCommunication SkillsProblem Solving
Customer Experience Associate
Delivered personalised customer support across digital channels, building strong relationships and resolving issues. Captured customer feedback and shared insights for service improvement.
Customer ExperienceCustomer SupportDigital ChannelsRelationship ManagementFeedback Analysis
Customer Experience Specialist
Delivered exceptional customer support across digital channels, managing enquiries and escalations. Increased customer engagement by 30% and reduced issue resolution time by 25%.
Customer ExperienceCustomer SupportDigital ChannelsIssue ResolutionData AnalysisReporting
Education
Bachelor of Science (B.Sc. Ed.) in Political Science Education
Bachelor of Science in Political Science Education.
Nigerian Institute of Management (Chartered)
Certified Member (MNIM) from the Nigerian Institute of Management.
QuickCheck
Data Analysis using Excel and SQL training from QuickCheck.
Great Learning
Product Management course from Great Learning.