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Oluwalonimi Yemi-Adenuga
Looking for a jobClient Relationship Manager
Client Relationship Manager at Clearline HMO, managing 45+ corporate healthcare accounts and coordinating client care.
NigeriaClient Relationship Manager at Clearline HMO
Experience
Client Relationship Manager
Managing a portfolio of 45+ corporate healthcare accounts, serving as a key liaison between clients, healthcare providers, enrollees, and internal teams. Handles complaints and escalations, supports healthcare access, and identifies growth and retention opportunities.
Customer Relationship ManagementAccount ManagementHealthcare OperationsEscalation ManagementCross functional CoordinationDocumentationInvoicingCross Selling
Claims Processor & Pharmacy Benefits Assistant
Processed medical claims and reviewed supporting documentation for policy and benefit compliance. Coordinated with partner pharmacies to facilitate prescription fulfillment and resolve medication-related issues.
Medical Claims ProcessingPharmacy BenefitsEligibility VerificationDocumentationProvider coordinationCompliance
Operations Lead
Oversee daily operations, client onboarding, scheduling, service coordination, and quality follow-up. Supervise a team of 5 cleaning staff, contributing to 95% client satisfaction on quality surveys.
Operations ManagementTeam LeadershipClient OnboardingSchedulingClient CommunicationQuality AssuranceInvoicingMarketing
Product Management Trainee
Participated in product management projects involving product roadmaps, sprint planning, backlog prioritization, and feature development. Conducted market and user research to develop user personas, user stories, and product recommendations.
Product ManagementAgileSprint PlanningBacklog PrioritizationMarket ResearchUser ResearchUser PersonasUser StoriesCross Functional Collaboration
Biomedical Research Intern
Supported biomedical research activities involving infectious and non-infectious diseases. Assisted with laboratory procedures, biochemical assays, sample documentation, and data entry.
Biomedical ResearchLaboratory ProceduresBiochemical AssaysDocumentationData EntryMolecular BiologyMicrobiology
Education
University of Lagos
MSc. in Pharmacology, currently in view.
AXIA Africa
Completed a Product Management Program in 2025.
Completed a Product Management Program in 2025.
Caleb University
B.Sc. in Biochemistry with Second Class Upper Honors, completed in August 2024.
B.Sc. in Biochemistry with Second Class Upper Honors, completed in August 2024.
CompTIA x Caleb University Work Pro
Completed Database Administration certification in 2024.
Completed Database Administration certification in 2024.
Microsoft
Completed Microsoft Office Suite Specialist certification in 2022.
Completed Microsoft Office Suite Specialist certification in 2022.