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Customer Service Technical Support Officer
Technical support professional at Tek Experts resolving Microsoft 365 issues and guiding customers through support.
NigeriaCustomer Service Technical Support Officer at Tek Experts
Provided technical support for end-users, troubleshooting and resolving issues related to Microsoft 365 services. Created and maintained documentation, escalated unresolved problems, and tracked open tickets to ensure resolution within SLAs.
Microsoft 365TroubleshootingDocumentationIncident ManagementSLA ComplianceCustomer Support
Acted as point of contact for complaints and escalated issues, studied competition to retain customers, and ensured contract compliance. Collaborated with internal teams and used customer service tools like Zendesk and Slack.
Customer Relationship ManagementZendeskSlackConflict ResolutionClient Onboarding
Demonstrated proficiency in data centre power and cooling systems, designed and configured Cisco networks, and supported microwave radio systems. Managed VSAT solutions and utilized DHCP for IP address allocation.
Data Center InfrastructureCisco NetworkingVLANSubnettingSSHNATMicrowave Radio (PTP PMP)V SatDHCP
Met and exceeded sales targets by actively listening to customer requirements and presenting relevant solutions. Cultivated strong relationships with existing customers and expanded market reach by engaging potential customers.
SalesCustomer Relationship ManagementCommunication SkillsNegotiation
Delivered classroom teaching, prepared lesson notes, graded student work, and managed classroom materials. Designed creative learning activities to help students grasp course objectives.
TeachingCurriculum DevelopmentClassroom ManagementCommunication Skills
Completed training in Data Centre Infrastructure Services.
Completed Cloud Computing Foundations course.
Completed Cloud Foundations course.
Bachelor of Science in Computer and Information Technology.
Profile sourced from Himalayas.