Oluwatobiloba Bello

Community Volunteer

Volunteered with the Lagos Food Bank Initiative, supporting community food distribution and related activities.

Administrative and Human Resources Executive

Resolved employee inquiries and coordinated recruitment and onboarding for 100+ employees, reducing time-to-hire by 25%. Introduced HRIS and automated processes, reducing manual errors by 30% and achieving 20% cost savings.

HRISRecruitmentOnboardingEmployee RelationsConflict ResolutionVendor ManagementProcurementTrainingEvent CoordinationDocumentationComplianceMicrosoft OfficeGoogle WorkspaceAsana

Customer Care Representative

Handled 70+ customer inquiries daily, resolving 95% on first contact and maintaining 90% satisfaction. Improved procedures to reduce processing errors by 23% and increased sales by 70% through upselling.

Customer SupportComplaint ResolutionProduct KnowledgeUpsellingTrainingData EntryZendeskReadyMode

Receptionist

Served as receptionist, handling front-desk duties and administrative support.

Lab Assistant

Assisted in laboratory operations, supporting diagnostic and testing procedures.

Administrative Officer

Organized company records and updated databases, improving file accessibility by 33% and retrieval speed by 27%. Coordinated 20+ appointments weekly and implemented purchasing controls reducing procurement costs by 18%.

Records ManagementDatabase ManagementSchedulingInventory ManagementFinancial ReportingMicrosoft Office