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Oluwatosin James
Looking for a jobSocial Media Manager
E-commerce Customer Support Specialist | Zendesk, Gorgias, HubSpot. 90% first-call resolution, under 5-minute response time.
NigeriaSocial Media Manager at ZahAfrica Agency
About
I’m a customer support professional with experience across e-commerce, telecom retail, and fintech, and I’m now focused on remote customer support and onboarding roles.
I’m skilled in Zendesk, Gorgias, HubSpot, Shopify, Meta Business Suite, Slack, and Google Workspace. I’m HubSpot Customer Support certified and have completed training in technical support and CRM.
I’m especially interested in customer onboarding, retention, and customer success, helping customers get value from a product and stay with the brand. I’m calm with upset customers, write clearly, and take ownership until issues are resolved.
Experience
Social Media Manager
Launched and managed brand presence across multiple social platforms, planned and published content, and responded to customer inquiries.
Social Media ManagementContent PlanningBrand VoiceCustomer EngagementMeta Business SuiteLinkedInFacebookTikTokInstagram
Virtual Assistant & Operations Coordinator
Managed customer support through Meta Business Suite, handled approximately 50 customer messages daily, coordinated supplier communications, and maintained documentation.
Customer SupportMeta Business SuiteSupplier CoordinationDocumentation
Education
National Open University of Nigeria
Pursued a Bachelor of Science in Political Science.