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oluwole Emmanuel
Looking for a jobOperations Team Lead & Customer Support
Operations Team Lead at Cowries Technologies Limited, managing SendCowris and CowrisPay operations and automating workflows with n8n.
NigeriaOperations Team Lead & Customer Support at Cowries Technologies Limited
About
At Cowries Technologies Limited, I lead operations and customer support across SendCowris, CowrisPay, Binance P2P, and Bitget. I oversee transaction monitoring, escalations, and reconciliation across multiple payment providers.
I develop SOPs and build n8n workflows to streamline operations and customer communication. I also track KPIs and manage 24/7 shift rosters for the team.
At Powerex Limited, I installed and repaired or maintained UPS systems and Automatic Voltage Regulators, and installed solar power systems. At Satlex Solar Company, I assisted engineers with on-site solar installation and maintenance.
Experience
Operations Team Lead & Customer Support
Lead operations and customer support across multiple payment platforms, overseeing transaction monitoring, escalation management, and reconciliation. Developed SOPs and built automation workflows using n8n, while managing KPIs and 24/7 shift rosters.
Fintech OperationsTransaction MonitoringEscalation ManagementSOP DevelopmentWorkflow AutomationN8nTeam LeadershipShift SchedulingKPI ReportingZoho DeskZoho SalesIQZoho MailWhatsApp BusinessFongoBinance P2P
Education
Federal Polytechnic Ado Ekiti
Completed a Higher National Diploma in Electrical Electronics Engineering.