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Omotunde Kehinde
Looking for a jobVirtual Assistant
Virtual Assistant at Independent Contractor who improved customer workflows, created a 50+ page SOP wiki, and automated KPI reporting.
NigeriaVirtual Assistant at Independent Contractor
Experience
Virtual Assistant
Resolved 50+ SaaS and healthcare tickets per day via Zendesk and RingCentral, sustaining under 2-hour first response and 95%+ CSAT. Built a Notion SOP wiki and automated KPI rollups, reducing onboarding ramp and saving 6 hours per month.
ZendeskRingCentralNotionGoogle SheetsZapierKPI DashboardsComplianceGDPRHIPAAEcommerceCatalog ManagementInvoice Reconciliation
Education
Salem University, Lokoja, Nigeria
Bachelor of Science in Accounting from Salem University, Lokoja, Nigeria, completed in 2015.
Bachelor of Science in Accounting from Salem University, Lokoja, Nigeria, completed in 2015.