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Oreofe Banjo
Looking for a jobOperations Lead / Manager
Operations lead at Grace and Sparo Laundry, improving customer satisfaction 32% and building efficient service systems.
NigeriaOperations Lead / Manager at Grace and Sparo Laundry
About
At Grace and Sparo Laundry, I resolved 95%+ of customer inquiries within 24 hours and improved customer satisfaction by 32% through proactive service recovery.
I manage client scheduling and supplier communication, and introduced follow-up systems that support recurring business and reduce service complaints.
For the Business Operations System project, I built a Google Sheets inventory and expense tracker that replaced paper records and cut reconciliation time by an estimated 40%. I also set up WhatsApp Business reply templates and a client onboarding flow.
At Kuka Pay, I provided first-line customer support, documented interactions, and escalated complex cases. At Sterling Assurance, I supported hardware and software issues and tracked help desk tickets through resolution.
Experience
Operations Lead / Manager
Resolved 95%+ of customer inquiries within 24 hours, achieving a 32% improvement in customer satisfaction. Managed scheduling for 3+ clients weekly, cutting booking conflicts by 20% with optimized calendar systems.
Customer SupportSchedulingInventory ManagementFinancial Record KeepingMarketingClient Follow upGoogle WorkspaceWhatsApp Business
Customer Support Representative
Provided first-line customer support in a fast-paced startup, responding to inquiries and complaints promptly and accurately. Diagnosed customer issues, delivered clear step-by-step resolutions, and escalated complex cases to the right internal teams.
Customer SupportIssue DiagnosisEscalation ManagementDocumentation
Education
Osun State University
Pursuing a Bachelor of Science in Information Technology with an expected graduation in 2028.
Pursuing a Bachelor of Science in Information Technology with an expected graduation in 2028.
CompTIA
CompTIA A+ certification in progress.
Cisco Networking Academy
Cisco Networking Academy program in progress, expected completion in Q4 2026.
Cisco Networking Academy program in progress, expected completion in Q4 2026.