Oscar Minyuku

Open to opportunities

EUC L2 / L3

IT Support Specialist delivering EUC L2/L3 remote support and Microsoft 365/identity troubleshooting for enterprise reliability.

South AfricaEUC L2 / L3 at Ricoh Europe

About

I’m an IT Support Specialist with over 15 years in enterprise environments, focused on Microsoft 365 administration and identity services like Active Directory and Azure AD/Entra ID. I also support cloud and collaboration platforms including Dynamics 365 and Teams, bringing a strong troubleshooting mindset and an emphasis on best practices, team collaboration, and technical excellence. In my EUC L2 / L3 role, I resolve escalated incidents, own priority/VIP/business-critical technical cases, and lead rapid recovery during outages. I perform structured Root Cause Analysis (RCA), implement permanent corrective actions, maintain Known Error and workaround documentation, and improve monitoring and alert response maturity—supported by automation with PowerShell and endpoint management via Intune and SCCM.

Experience

EUC L2 / L3
 Resolve incidents escalated from L2 requiring specialist expertise  Resolve incidents escalated from L2 requiring specialist expertise  Own priority, VIP, and business-critical technical incidents  Provide rapid recovery actions during outages  Support major incident bridge s and war rooms  Perform structured Root Cause Analysis (RCA)  Implement permanent corrective actions  Identi
Incident ManagementRoot Cause AnalysisActive DirectoryAzure ADEntra IDMicrosoft 365Windows TroubleshootingNetworkingVPNDNSTechnical SupportHelp Desk SupportIT OperationsIT IntegrationIT Outsourcing

Education

Vaal University of Technology (VUT)
Vaal University of Technology
Earned a Bachelor of Science in Computer and Information Sciences and Support Services from Vaal University of Technology from 2007 to 2010.
Earned a Bachelor of Science in Computer and Information Sciences and Support Services from Vaal University of Technology from 2007 to 2010.

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About

Experience

EUC L2 / L3

 Resolve incidents escalated from L2 requiring specialist expertise  Resolve incidents escalated from L2 requiring specialist expertise  Own priority, VIP, and business-critical technical incidents  Provide rapid recovery actions during outages  Support major incident bridge s and war rooms  Perform structured Root Cause Analysis (RCA)  Implement permanent corrective actions  Identi

Incident ManagementRoot Cause AnalysisActive DirectoryAzure ADEntra IDMicrosoft 365Windows TroubleshootingNetworkingVPNDNSTechnical SupportHelp Desk SupportIT OperationsIT IntegrationIT Outsourcing

Education

Vaal University of Technology (VUT)

Vaal University of Technology

Earned a Bachelor of Science in Computer and Information Sciences and Support Services from Vaal University of Technology from 2007 to 2010.