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I've supported healthcare operations at Bliss GVS Health Care Ltd by coordinating technical and administrative support across clinic locations, resolving requests within service-level expectations, and maintaining continuity across sites. I implemented and administered ERP and HIS systems, trained clinical and administrative staff, and managed user accounts, access controls, digital records, LAN networks, CCTV systems, and business applications. Previously at Techno Brain BPO ITES Ltd, I handled high-volume phone, email, and live-chat communications for international clients, achieved first-call resolution above 90%, and maintained accurate Salesforce and Zendesk records. I was recognized as a top-performing agent for three consecutive quarters. Across BPO, healthcare, and IT environments, I bring more than 10 years of experience in documentation, reporting, stakeholder coordination, process training, and keeping critical information organized and accessible.