Oscar Ricart

Experience

1. Customer Success Manager, Reviews

   Yotpo

   Managed a high-value portfolio of U.S.-based B2B SaaS accounts, driving feature adoption, retention, and expansion. Tracked product usage and health indicators to mitigate churn risks and led QBRs and executive check-ins to demonstrate ROI.

   Customer SuccessPortfolio ManagementRetentionChurn MitigationQBRsExecutive Business ReviewProduct AdoptionSalesforceHubSpotAsanaGoogle Ads MCC

2. Placement Specialist

   Managed end-to-end placement processes by matching client requirements with qualified virtual talent, boosting placement accuracy and client satisfaction. Evaluated placement health and feedback loops to optimize pairing frameworks and standardize service quality.

   PlacementsCustomer SatisfactionStakeholder ManagementDocumentationperformance reporting

3. Optimization Specialist / Auditor

   Thryv

   Audited and optimized underperforming digital marketing accounts across multiple acquisition channels, directly boosting lead generation efficiency. Executed recurring quarterly and annual optimization cycles, collaborating cross-functionally to resolve account issues and ensure quality deliverables.

   Digital MarketingAuditOptimizationLead GenerationCross Functional Collaboration

4. Senior Account Coordinator

   Owned day-to-day management and execution for a client portfolio, serving as the main point of contact to ensure seamless campaign execution. Spearheaded client onboarding processes, driving faster time-to-value and increasing initial platform adoption.

   Account ManagementClient OnboardingCampaign ExecutionPerformance AnalysisData Insights