Oshae Perkins

Experience

1. Customer Service Representative

   Sobeys Head Office

   Handles customer inquiries across multiple channels and assigns cases to appropriate departments. Maintains professional communication and prioritizes tasks based on established guidelines.

   SalesforceTelephoneLiveAgentSocial MediaChatbotCase ManagementCustomer Service

2. Food & Beverage Server/ Cook

   Courtyard By Marriott Hotel

   Took accurate orders and served food and beverages to meet guest expectations. Prepared and cooked food according to recipes and quality standards, ensuring cleanliness and maintenance of kitchen equipment.

   Food PreparationCustomer ServiceTeamworkRestaurant Equipment MaintenanceQuality Standards

3. Storage Sales Expert

   Managed client interactions with a focus on providing high-quality, custom-tailored services. Handled customer complaints, confirmed reservations, rented units, and performed daily inspections.

   Customer ServiceSalesComplaint ResolutionLease AgreementsPayment CollectionsFacility Inspection

4. Customer Service Representative

   Staples Contact Centre

   Assisted customers with orders via phone, email, and chat, tracked shipments, and handled escalations. Provided information about products and services.

   Phone SupportEmail SupportLive ChatOrder TrackingEscalation HandlingProduct Knowledge

5. Shift Manager

   McDonald’s Restaurants Ltd

   Exercised composure under pressure in escalated customer service scenarios. Trained new employees and improved team performance through effective delegation and clear instructions.

   Team LeadershipTrainingDelegationCustomer ServicePressure Management