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oswaldo lara
Looking for a jobDigital Support & Marketing
Administrative support specialist at CDAS Support who processed healthcare prior-authorization cases and supported newer team members.
MexicoDigital Support & Marketing at LACER Arquitectura Inmobiliaria
About
At CDAS Support, I worked as a Clinical Intake Specialist for a healthcare prior-authorization company, handling data entry and initial case processing for missing documentation. I managed a high-volume inbox queue, averaging 30 cases and tickets per day.
I reviewed documents for missing information and maintained case records according to internal procedures and documentation standards. I also trained, coordinated, and supported newer team members.
With LACER Arquitectura Inmobiliaria, I managed basic website functions, helped improve the business’s digital infrastructure, and set up a NAS system for backups and remote access to archives. I also implemented a password manager.
My other experience includes bilingual visitor tours and science workshops at Caracol Museum of Sciences, as well as English- and Spanish-language customer service and technical support for GameStop via Results CX. I hold a Bachelor of Nanotechnology and am fluent in English and a native Spanish speaker.
Experience
Digital Support & Marketing
Managed basic website functions and improved digital infrastructure. Set up and maintained a NAS system for backups and remote access, and implemented a password manager.
Website ManagementNASCybersecurityPassword Management
Real Estate and Architecture General Assistant
Measured and documented properties to support architects in preparing blueprints and site plans. Assisted with administrative tasks and supported real estate activities.
Property MeasurementDocumentationAdministrative SupportReal Estate
Clinical Intake Specialist
Handled data entry and initial case processing for healthcare prior-authorization operations. Managed inbox queue with high volume of cases and faxes, and trained new team members.
Data EntryCase Management
Education
Universidad Nacional Autónoma de México
Completed a comprehensive four-year course of study in nanoscience and nanotechnology, with focus on Microelectronics and Nanofabrication. Acquired solid foundations of nanomaterials, synthesis, characterization and applications, with extensive laboratory work.
Emerging Technologies Institute
Completed a certification in Content Creation for Digital Marketing in September 2020.
Completed a certification in Content Creation for Digital Marketing in September 2020.
IE Publishing
Completed a certification in Leadership in the Digital Transformation of Organizations and Industry in May 2020.
Completed a certification in Leadership in the Digital Transformation of Organizations and Industry in May 2020.