Owais Shaban

Investigation Specialist

Amazon Development Centre

Reviewed customer accounts and transactions for unusual activity, financial crime and fraud risk indicators, and potential policy violations. Managed high-volume investigation queues while meeting quality standards and service-level expectations.

AMLFinancial Crime InvestigationsTransaction MonitoringBuyer RiskPayment Risk OperationsFraud Risk AssessmentsRoot Cause AnalysisTrend AnalysisCase ManagementExcel

Senior Quality Analyst

Conducted quality checks on 150+ cases per month across AML, fraud, and sanctions workflows, reviewing analyst decisions and case outcomes. Performed root-cause analysis on quality failures and provided data-driven feedback to improve accuracy.

Quality AssuranceRoot Cause AnalysisTrend AnalysisAMLFraudSanctionsCoachingQA ScorecardsTransaction Data AnalysisExcel

Transaction Risk Investigator

Amazon Development Centre

Reviewed customer accounts and transaction activity to identify unusual behaviour, payment risk indicators, and potential policy violations. Conducted structured investigations using internal systems and transaction evidence.

Transaction Risk AnalysisPayment Risk OperationsFraud Risk AssessmentsKYCCDDEDDSanctions ScreeningPEP ScreeningCase ManagementExcel

Customer Support Executive

Handled customer enquiries and service-related concerns with clear, professional communication and timely resolution. Investigated customer issues and coordinated with internal teams for further review or escalation.

Customer SupportCommunication SkillsProblem SolvingEscalation Handling