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Application Support Analyst
Application Support Analyst at Susquehanna International Group, LLP who automated manual troubleshooting with Python and APIs.
United StatesApplication Support Analyst at Susquehanna International Group
Diagnose and resolve Windows Server, application, and integration issues for a live trading team via ticket-based support. Standardized Python environments team-wide, cutting recurring setup-related tickets, and built Python automation scripts working with APIs to eliminate repetitive manual troubleshooting.
Windows ServerPythonAPIsTechnical TroubleshootingTechnical DocumentationRun BooksAutomationTicket Support
Delivered frontline hardware, software, and network-connectivity support via ticket-based system, applying DNS/HTTP/TCP-IP fundamentals to diagnose issues. Led company-wide Bitwarden rollout and managed the full Apple device fleet via Jamf Pro and Apple Business Manager.
Hardware SupportSoftware supportNetworkingDNSHTTPTCP IPJamfApple Business ManagerBitwardenTicket Support
Certificate in Introduction to Computer Programming covering C++, OOP, data structures, SDLC, and Agile/Scrum.
Bachelor's degree from Widener University.
Completed Claude 101 training.
Profile sourced from Himalayas.