Oyindamola Sonder

I've supported customers at Saintly Limited through high-volume phone, email, and live chat channels, resolving issues at first contact where possible and escalating complex cases with complete documentation. I use Zendesk, Salesforce, HubSpot, Freshdesk, and Intercom to maintain accurate customer records, support SLA compliance, and contribute to QA reporting and team performance reviews. My approach is grounded in empathy, active listening, de-escalation, and clear troubleshooting guidance. At Powertooknow, I built rapport across the sales pipeline, ran outbound calling and follow-up campaigns, and tailored product recommendations around customer pain points to support conversion and retention. I'm fluent in English and Spanish, comfortable in fast-paced remote environments, and focused on creating seamless customer experiences that improve satisfaction and reduce repeat contacts.