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Palak Saxena
Looking for a jobProgram Manager
Program Manager at Axion Ray who created KPI frameworks for 170+ Data Operations employees and improves onboarding with AI-assisted resources.
IndiaProgram Manager at Axion Ray
Experience
Program Manager
Designed KPI frameworks for 170+ Data Operations employees and manage performance reporting for a 50-member team. Developed AI-assisted onboarding documentation and drive continuous process improvement.
KPI developmentperformance reportingOnboardingProcess ImprovementStakeholder ManagementAI ToolsDocumentation
Program Manager
Coordinated cross-functional business initiatives involving Product, Technology, Growth, Marketing, Sales, Support, and Content teams. Managed customer engagement programs and developed onboarding documentation.
Cross Functional CollaborationCustomer EngagementOnboardingKPI MonitoringProcess OptimizationStakeholder Management
Showing Specialist
Managed customer interactions and coordinated property viewing schedules with prospective buyers and listing agents. Maintained operational documentation and resolved customer issues promptly.
Customer ServiceSchedulingDocumentationRelationship Management
Key Account Manager
Managed a portfolio of 100+ partner accounts, monitoring operational KPIs including pricing, availability, revenue, and quality compliance. Conducted operational audits and implemented process improvements.
Account ManagementKPI MonitoringOperational AuditsProcess ImprovementPartner Relationship Management
Education
Symbiosis Institute of Distance Learning
Pursued an MBA from Symbiosis Institute of Distance Learning.
Gujarat Technological University
Earned a B.Tech degree from Gujarat Technological University.