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Paola Abundes
Open to opportunitiesProject Manager & Business Systems Analyst
Business Analyst & Project Manager with 8+ years in IT, systems implementation, process improvement, and cross-functional teams
MexicoProject Manager & Business Systems Analyst at Freelance
Experience
Project Manager & Business Systems Analyst
Gathers business requirements through stakeholder workshops and interviews on ERP and software implementation projects, documenting them as functional specifications, process flows, and BRDs. Analyzes client processes with gap analysis and process mapping to define scope and recommend system changes.
Requirements GatheringStakeholder WorkshopsFunctional SpecificationsProcess FlowBRDsGap AnalysisProcess MappingData IntegrationETLAPIsUATJira
Business Systems Analyst / Scrum Master
Led requirements gathering and functional analysis for HRIS platforms (Workday, Dayforce, SAP SuccessFactors), translating needs from global stakeholders into functional specifications, user stories, and acceptance criteria. Managed Agile backlog and sprint planning for distributed teams in the US and India, improving prioritization and delivery visibility.
HRISWorkdayDayforceSAP SuccessFactorsAgileScrumBacklog ManagementSprint PlanningUATData AnalysisKnowledge Base
Business Systems Analyst
Gathered and defined requirements with stakeholders in the US, Canada, and Europe for credit insurance platforms (iMX) covering claims, credit risk, and debt collection; wrote BRDs, process flows, and user guides for multi-regional review cycles. Proposed and developed an Oracle APEX application that consolidated information from three applications into one page per claim, cutting collectors' look
Requirements GatheringBRDsProcess FlowOracle APEXSQLJiraUATCredit InsuranceClaimsDebt CollectionCredit Risk
Junior Software Engineer
Delivered Tier 2 remote support (Citrix, Active Directory, BitLocker) with incident documentation per ITIL practices. Managed user access and permissions in Epicor ERP, Oracle EBS, and Oracle BI, ensuring role-based access compliance.
CitrixActive DirectoryBitlockerITILERP EpicorOracle EBSOracle BIUser Access Management
IT Financial User Support
Led migration of Accounts Receivable and related financial modules from ContpaQ to Epicor, managing database transfers and system updates. Gathered requirements from finance and billing stakeholders and provided documentation and remote support to billing teams in New Jersey during the transition.
ERP EpicorContpaqAccounts ReceivableDatabase MigrationRequirements GatheringRemote Support
Help Desk
Supported the Epicor ERP 3.3 billing system update across Mexico and the US with NY Amscan, documenting process changes for end-user training. Provided ERP support, training, and documentation across Accounts Receivable, Accounts Payable, Shipping, Billing, and Marketing.
ERP EpicorBillingAccounts ReceivableAccounts PayableShippingTrainingDocumentation
Education
Tecmilenio University
Pursuing a Bachelor of Science in Computer Science and Administration, with an expected graduation in 2027.
Pursuing a Bachelor of Science in Computer Science and Administration, with an expected graduation in 2027.
Workday
Completed the Workday HCM Core Supplemental for Administrators certification in 2025.
Completed the Workday HCM Core Supplemental for Administrators certification in 2025.
Workday
Completed the Workday HCM Core for Administrators certification in 2025.
Completed the Workday HCM Core for Administrators certification in 2025.
Robot Training Academy
Completed a Python course at Robot Training Academy in 2023.
Completed a Python course at Robot Training Academy in 2023.