Pao Pierini

Coordinadora de Gestión Operativa y Administrativa

Controlled and consolidated payroll, attendance, and personnel files. Planned calendars, coordinated daily tasks, and tracked service indicators (CSAT/SSAT) to ensure quality standards.

PayrollAttendance ManagementCalendar PlanningTask CoordinationCSATSSATQuality StandardsReportingProcess Improvement

Supervisora Administrativa y Operativa

Implemented internal record and control systems to reduce absenteeism and turnover. Monitored daily deliverables and resolved operational issues, ensuring smooth communication between areas and management.

Internal ControlsAbsenteeism Reduction (15%)Turnover ReductionMonitoringIssue ResolutionCommunication Skills

Analista de Calidad y Procesos

Audited administrative and service processes to identify deviations and improvement opportunities. Developed procedure manuals and standardization guides, and produced periodic statistical reports on performance and service quality.

Process AuditingProcedure ManualsStandardizationStatistical ReportingQuality Assurance

Jefa Operativa

Oversaw operational management in healthcare settings, coordinating administrative tasks and ensuring quality service delivery.