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patience ogbeyi
Looking for a jobCustomer Support Supervisor
Customer Support Supervisor at Beebeejump Limited who handled 80+ daily inquiries and achieved 95% customer satisfaction.
NigeriaCustomer Support Supervisor at Beebeejump Limited
Experience
Customer Support Supervisor
Managed 80+ client inquiries daily via live chat and email, achieving a 95% customer satisfaction rate. Resolved technical and account-related issues, improving ticket resolution time by 20%, and trained and mentored 5 new remote support team members.
ZendeskZohoHubSpotSlackZoomGoogle WorkspaceNotionAsanaLive ChatEmail Supporthelpdesk systemsGoogle SheetsKnowledge BaseCustomer SatisfactionTicket Managementteam trainingPerformance TargetsSolar Panel Installation Monitoring
Administrative Assistant & Social Media Officer
Coordinated daily administrative operations including email correspondence, meeting scheduling, and records management for a team of 20+. Streamlined client communication processes, improving client satisfaction ratings by 30%, and managed social media accounts to support brand visibility.
Email ManagementCalendar ManagementRecords ManagementExpense ReportsInventory and Supplies ManagementStaff SchedulingSocial Media ManagementClient CommunicationOperational Efficiency
Customer Service / Front Desk Officer
Provided detailed information about products and services to help customers make informed decisions. Handled customer inquiries, complaints, and requests, ensuring quick and satisfactory resolution, and maintained accurate records of customer interactions.
Customer ServiceFrontdeskProduct InformationComplaint ResolutionRecord keepingCollaborationAppointment SchedulingClerical Support
Education
Igbinedion University
B.Sc. in Mass Communication from Igbinedion University, Okada.
Udemy
Completed Google Workspace certification on Udemy.
Udemy
Completed Zendesk certification on Udemy.
Udemy
Completed Slack certification on Udemy.
LinkedIn Learning
Completed Remote Work Foundations certification on LinkedIn Learning.
Udemy
Completed Asana certification on Udemy.
Alison
Completed Customer Service Fundamentals certification on Alison.