Patricia Pinto

Experience

1. Tech Support Specialist

   Collaborate with internal teams and travel partners, own Zendesk cases from intake to resolution, and troubleshoot intelligent workflows using LLMs, SQL, and system logs.

   SlackZendeskLLMSQLLog AnalysisTechnical TroubleshootingKnowledge Base Authoring

2. Customer Support Specialist

   Managed multi-channel customer journeys across booking platforms, monitored KPIs, and partnered cross-functionally to resolve escalated cases.

   Customer SupportMultichannel CommunicationKPI MonitoringCSATEscalation Management

3. Customer Success Manager

   Managed 20+ enterprise customer relationships, authored user guides and FAQs, and designed lifecycle email sequences that increased engagement by 15%.

   Customer SuccessOnboardingRelationship ManagementDocumentationEmail MarketingCSAT

4. Early Years Professional / Stakeholder Manager

   Managed high-trust stakeholder relationships with families through structured onboarding, sensitive consultations, and progress reporting.

   Stakeholder ManagementOnboardingComplianceDocumentation