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Patrick Eguono Obrik- Uloho
Looking for a jobCustomer Support / Technical Platform Support Specialist
Customer support specialist at TRIPPEEZY.COM who troubleshot booking and platform issues and documented customer resolutions.
United StatesCustomer Support / Technical Platform Support Specialist at Trippeezy.com
Experience
Customer Support / Technical Platform Support Specialist
Provided customer support for an online travel platform, assisting with bookings, account access, and platform issues. Documented interactions and escalated complex issues to internal teams.
Customer ServiceTechnical SupportTroubleshootingDocumentationEscalation ManagementPhone SupportEmail SupportCRM
IT Support Specialist
Resolved day-to-day technology and access concerns via phone, digital, and remote support channels. Investigated issues, documented resolutions, and escalated complex problems to appropriate teams.
IT SupportTroubleshootingRemote SupportDocumentationEscalation ManagementCustomer ServiceSecurityPrivacy
Customer Service Representative
Provided professional customer service by phone and digital channels, investigating issues and entering accurate account information. Documented interactions and escalated complex concerns to appropriate departments.
Customer ServiceData EntryDocumentationEscalation ManagementPhone SupportDigital SupportAccount Management
Customer Support / Technical Platform Support Specialist
Supported users of an education technology platform, troubleshooting issues and guiding users through solutions. Documented support activity and identified recurring concerns for internal teams.
Customer SupportTechnical TroubleshootingDocumentationData EntryFollow upCommunication Skills
Education
CompTIA
CompTIA Security+ certification obtained in May 2024.
CompTIA Security+ certification obtained in May 2024.
CompTIA
CompTIA CySA+ certification obtained in April 2024.
CompTIA CySA+ certification obtained in April 2024.
Amazon Web Services (AWS)
AWS Certified Solutions Architect certification obtained in February 2024.
AWS Certified Solutions Architect certification obtained in February 2024.
ISACA
Certified Information Security Manager (CISM) certification obtained in June 2024.
Certified Information Security Manager (CISM) certification obtained in June 2024.
American University of Nigeria
Bachelor of Science degree in Computer Information Systems from the American University of Nigeria, completed in 2014.
Bachelor of Science degree in Computer Information Systems from the American University of Nigeria, completed in 2014.