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Customer Service Agent
Customer service agent and dispatcher at MasterRoadsideServices who handled 7,000+ calls and converted inquiries into bookings at a 90% rate.
NigeriaCustomer Service Agent at Master Roadside Services
Handled 7,000+ inbound calls from customers across the US and Canada, including calls routed from AAA, HONK, Allied Insurance, and Dispatch Motors. Maintained a 90% lead-to-booking conversion rate while consistently hitting daily targets.
Inbound Call HandlingDispatch CoordinationVendor SourcingCustomer De escalationBooking ConversionCRM SoftwareGoogle MapsGPS navigationPayment ProcessingMicrosoft OfficeGoogle WorkspaceZoom
Covered breaking football news under tight editorial deadlines, publishing match previews, post-match reports, and transfer window coverage. Researched stories across multiple sources to ensure accuracy, working independently in a fully remote setup.
Professional training in broadcasting, covering pronunciation, articulation, voice presentation, and radio communication.
Bachelor's degree in Mass Communication from Lagos State University.
SEOResearchWritingFootball AnalysisRemote Work
Join live broadcasts and run live football commentary, speaking on air in real time.
live broadcastingFootball Analysis (Commentary)On Air Presentation
Profile sourced from Himalayas.