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Paulyn Akhere
Looking for a jobCustomer Success Associate
Customer Success Associate at UREP, resolving customer issues across email, chat, and phone.
NigeriaCustomer Success Associate at UREP
Experience
Customer Success Associate
Provided timely and professional support to customers via email, chat, and phone, resolving inquiries and issues efficiently. Escalated complex issues to appropriate teams while ensuring proper follow-up and resolution.
Customer ServiceEmail SupportLive ChatPhone SupportTroubleshootingDocumentationEscalation Management
Cold Caller / Loan Specialist / Customer Support (MCA)
Conducted high-volume outbound calls to small business owners, generating and qualifying leads for MCA loan products. Delivered persuasive sales pitches and handled objections to increase client interest and conversions.
Cold CallingLead GenerationSalesObjection HandlingCRMOrumZendeskN.LeadsPipeline Management
Customer Support Agent (Call Agent)
Handled 100+ daily calls, combining customer support with upselling and client retention strategies. Improved client retention by 10% and increased operational efficiency by routing leads and customer needs to appropriate teams.
Customer ServiceUpsellingCustomer RetentionCRMCall HandlingComplaint ManagementPipeline Efficiency
Education
University of Benin
Bachelor of Mass Communication degree from the University of Benin.
ALX
Completed training as a Customer Service Representative and Virtual Assistant.