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Inbound/Outbound Caller
Customer service representative at Pro Logistics who handled customer inquiries, resolved issues, and maintained accurate CRM records.
GhanaInbound/Outbound Caller at Pro Logistics
Managed customer interactions and handled inquiries. Followed up with leads and customers to provide timely information and maintain engagement.
CRM ManagementInbound Outbound CallsCustomer Inquiry ResolutionTicket ManagementRemote CollaborationProblem Solving
Assisted customers with inquiries and service-related concerns while maintaining a calm and empathetic approach. Maintained customer service and quality standards, achieving satisfaction and quality scores above 80% consistently.
Customer ServiceCRM ManagementFirst Contact ResolutionsCommunication SkillsProblem Solving
Managed a high volume of customer interactions while delivering exceptional customer experiences. Assisted customers with billing enquiries, account management, technical support, and service requests.
Customer ServiceBilling SupportAccount ManagementTechnical SupportCustomer RetentionCRM Management
BA in Information Studies and Linguistics from the University of Ghana, completed in 2015.
BA in Information Studies and Linguistics from the University of Ghana, completed in 2015.
Diploma in Customer Service from Dakins Foreign Customer Service Training.
Profile sourced from Himalayas.