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Pearl Roca
Looking for a jobAnswering Service / Virtual Receptionist / Service Dispatcher
Customer service representative at INSTA Answer LLC handling emergency dispatch, after-hours calls, and service routing.
PhilippinesAnswering Service / Virtual Receptionist / Service Dispatcher at INSTA Answer LLC
Experience
Answering Service / Virtual Receptionist / Service Dispatcher
Managed and dispatched high-priority emergency calls, including elevator entrapments and safety incidents. Served as the dedicated after-hours emergency contact, routing messages to technicians and providing administrative support.
Emergency DispatchCall RoutingCommunication SkillsAdministrative SupportDocument DuplicationFaxingEmail Correspondence
Insurance Verifier and Prior Authorization
Verified insurance benefits for bariatric consults and procedures, processed prior authorization requests, and reviewed medical records for completeness. Collaborated with providers and staff to ensure timely submissions and handled denials and appeals.
Insurance VerificationPrior AuthorizationsMedical Records ReviewEMR SystemsPayer PortalsCommunication SkillsAppealsPeer To Peer Review
Content Moderator
Reviewed and moderated user-generated content for compliance with community guidelines. Conducted quality assurance checks, identified high-risk content, and utilized AI-assisted moderation tools.
Content ModerationPolicy EnforcementQuality AssuranceRisk MitigationReportingAI assisted Moderation
Insurance Verifier
Managed entry and updating of insurance data in EHR systems, contacted payers for pre-authorizations, and navigated complex EHR/EMR portals to support clinical workflows.
Data EntryInsurance VerificationPrior AuthorizationsEMR EHR NavigationComplianceAdministrative Support
Customer Service Representative and QA Analyst
Assisted customers with product inquiries and resolved complaints, managed client information for virtual parking services, processed secure payments, and evaluated team performance through call reviews.
Customer ServiceComplaint ResolutionData ManagementPayment ProcessingQuality AssuranceCall ReviewFeedback
Education
Bataan Peninsula State University
Bachelor of Science in Secondary Education with a major in Social Studies, completed in 2017.
Bachelor of Science in Secondary Education with a major in Social Studies, completed in 2017.