Loading profile…
Peter Eze
Looking for a jobOperations / Administrative Support
Operations and customer support at Honeytreat Trade Academy, coordinating service issue resolution and trainee onboarding.
NigeriaOperations / Administrative Support at Honeytreat Trade Academy
About
At Honeytreat Trade Academy (HTA), I coordinate day-to-day operations and respond to inquiries from staff, trainees, and stakeholders. I document, follow up on, and escalate service and operational issues to the appropriate personnel.
I support onboarding and orientation for new trainees and stakeholders, and monitor feedback to identify recurring concerns. I coordinate with instructors and internal teams to help resolve issues affecting daily operations.
I prepare operational reports and management updates using Excel and Google Workspace. I also coordinate procurement and vendor communication, following up on outstanding requirements.
Earlier, in operations and customer-facing roles in Lagos, I supported customers, clients, staff, and vendors, and helped resolve complaints by identifying causes and coordinating solutions. I hold an HND in Hospitality Management and certifications in operations management, hospitality quality management, and CPR, AED, and First Aid.
Experience
Operations / Administrative Support
Supported administrative and operational activities requiring accurate documentation and follow-up. Maintained records and tracked operational activities using digital tools.
Administrative SupportRecord keepingDocumentationDigital ToolsCommunication SkillsCoordinationReporting
Junior Manager – Operations & Customer Support
Coordinate day-to-day operational activities and respond to inquiries from staff, trainees, and stakeholders. Prepare operational reports and documentation for management review using Excel and Google Workspace.
Customer ServiceOperations ManagementIssue ResolutionEscalation ManagementOnboarding
Education
Federal Polytechnic Kaduna
Earned a Higher National Diploma in Hospitality Management from Federal Polytechnic Kaduna in 2018.
Earned a Higher National Diploma in Hospitality Management from Federal Polytechnic Kaduna in 2018.
Alison
Completed the ISO 22483:2020 – Quality Management Systems for Hospitality Operations certification through Alison.
Completed the ISO 22483:2020 – Quality Management Systems for Hospitality Operations certification through Alison.
Honeytreat Trade Academy
Completed professional development training at Honeytreat Trade Academy.
Alison
Completed the Fundamentals of Operations Management certification through Alison.