Pooja Chandramouleeswaran

Customer Success Consultant

Delivered 100%+ FY26 goal attainment while managing a portfolio of higher education accounts and supporting faculty through digital course implementation, LMS integration, onboarding, and ongoing adoption. Partnered with faculty and administrators to implement digital learning solutions aligned with course objectives.

Customer SuccessLearning Management System IntegrationCanvaBlackboard LMSD2LMoodleCourse DesignData AnalysisStakeholder Engagement

Founder and Artistic Director

Marketed a small business across 4 social media platforms to gain a customer base of over 15 students for dance, music, and yoga. Choreographed dance and trained students for vocal musical performances for events in the PNW.

Social Media MarketingChoreographyMusic TrainingYoga InstructionSmall Business Management

Training Manager – Escalations

Amazon

Led a team of 7 to facilitate training and build learning content across 20 modules and 4 regions, teaching Customer Service Specialists to handle high-risk contacts with empathy and proficiency. Spearheaded creation of a Trainer Performance Scorecard tracking KPIs across new hire curriculum, satisfaction, and training efficiency.

TrainingLearning and Content DevelopmentProgram ManagementKPI TrackingStakeholder ManagementPerformance Monitoring

Senior Customer Success Manager

Amazon

Drove business growth for 10 tenured Sellers and Brands, increasing Gross Merchandising Sales by 85% YoY via digital marketing and deal strategies. Led customer engagement campaigns and managed social media platforms, resulting in +30% improvement in impressions and +20% click count rate increase.

Customer SuccessAccount ManagementDigital MarketingSocial Media ManagementData AnalysisStrategic PlanningProject Management

Program Manager – Risk and Feedback

Amazon

Executed VoDSP Voluntary Exits Program to collect exit reasoning data from Delivery Service Partners and implemented process improvements to alleviate top pain points. Completed successful pilot launch of a new program to decrease manual effort by 90% using automated data platforms.

Program ManagementRisk AssessmentData AnalysisProcess ImprovementQualtricsField SenseStakeholder Engagement

Accounting Manager

Led new hire orientation and recruited over 5 new candidates. Updated accounting books for over 85 import shipments monthly, including bank reconciliation, and assisted in obtaining C-TPAT certification by implementing controls and ensuring compliance.

AccountingBank ReconciliationRecruitmentComplianceProcess ImprovementMarketing

FSC Senior Analyst

Partnered with tech teams to optimize content strategy and develop training materials for employees migrating onto 6 SAP applications. Delivered weekly communications to 3,000 internal SAP end users and coordinated release management for incidents and enhancements.

SAPTrainingContent StrategyRelease ManagementServiceNowReportingStakeholder Engagement

Intern and Full Time Consultant

Deloitte & Touche LLP

Participated in information technology controls SOX testing focusing on optimizing SAP to improve financial risk management for four major East Coast clients. Collected, analyzed, and audited security configurations, policies, and procedures for clients in energy, financial services, and healthcare sectors.

SOXIT AuditSAPRisk ManagementSecurity AuditingClient Management