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Praise Mafusire
Looking for a jobSystems Analyst
Systems Analyst at Minerva Risk Advisors providing IT support and generating custom SQL reports.
ZimbabweSystems Analyst at Minerva Risk Advisors
About
At Minerva Risk Advisors, I deliver first-line IT support and troubleshoot hardware, software, and network issues. I also coordinate with external vendors and field support teams on escalated cases.
I administer Active Directory and CRM systems, assist with system security reviews, and generate custom SQL-based reports. I provide end-user training and use internal systems to log incidents and track issues against SLA requirements.
I participated in chatbot development and the implementation of AI-based support tools. My work also includes remote support, Windows environments, helpdesk ticketing, and foundational networking and cybersecurity.
Earlier, I taught ICT and mathematics at Springs of Grace Senior School and supported front-end development, debugging, and application testing during an internship at Alliance Technology Pvt Ltd. I hold a Bachelor of Science Honours in Information Technology and have earned the ISC2 Certified in Cybersecurity (CC) and ITIL v4 Foundation certifications.
Experience
Systems Analyst
Deliver first-line IT support, administer Active Directory and CRM systems, generate SQL reports, and provide end-user training. Coordinate with vendors and participate in chatbot and AI support tool development.
IT SupportActive DirectoryCRMSQLTroubleshootingVendor ManagementEnd User TrainingChatbot DevelopmentAI Tools
Computer Science Teacher
Taught ICT and mathematics, provided hands-on instruction in troubleshooting and productivity tools, and managed school IT needs including social media and graphic design.
TeachingICTTroubleshootingProductivity Tools
Education
Project Management Zimbabwe
Postgraduate Diploma in Project Management, currently in progress.
AXELOS
ITIL v4 Foundation certification from AXELOS (PeopleCert), completed in 2024.
ITIL v4 Foundation certification from AXELOS (PeopleCert), completed in 2024.
Chinhoyi University of Technology
Bachelor of Science Honours in Information Technology with a GPA of 2.9.
ISC2
Certified in Cybersecurity (CC) from ISC2, completed in 2024.
Certified in Cybersecurity (CC) from ISC2, completed in 2024.
Insurance Institute of Zimbabwe
Certificate in Short-Term Insurance Business from the Insurance Institute of Zimbabwe.