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Prakash Deb User
Open to opportunitiesProgram Specialist
I verify healthcare benefits and resolve customer issues across fast-paced support operations.
IndiaProgram Specialist at Neovance
Experience
Program Specialist
Performed eligibility and benefits verification for patients receiving BOTOX injection treatment, ensuring accurate insurance coverage and policy details. Reviewed insurance benefits for accuracy and compliance before claim processing, and acted as a Subject Matter Expert providing process guidance and training.
Eligibility VerificationBenefits VerificationInsuranceMedicareMedicaidCignaUHCAetnaHealthcare RCMSubject Matter ExpertTraining
Customer Support Representative
Handled customer queries over chat, resolving issues related to delivery delays, missing items, damage, and other concerns, providing instant resolutions.
Customer SupportChatProblem Solving
Customer Support Associate
Handled primary email communications regarding delivery, promotions, refunds, damage, and missing orders, resolving customer issues via email and chat.
Customer SupportEmail SupportChatProblem Solving
Customer Support Associate
Handled customer order-related queries to clarify doubts and enhance customer experience, dealing with late deliveries, refunds, micro-sales, and password resets after verification via chat.
Customer SupportChatOrder ManagementProblem Solving
Education
St. Joseph's Autonomous College Jakhama
Pursued a Bachelor of Business Administration degree, developing foundational knowledge in business and management principles.
St. Joseph Hr. Sec. School
Completed higher secondary education in Commerce, building a strong foundation in business and economics.
St. Joseph Hr. Sec. School
Completed High School Leaving Certificate, establishing essential academic skills.