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Pramil Dey
Looking for a jobTechnical Support Associate
Business analyst at KolkataMachino Tools who documented requirements and analyzed business processes.
IndiaTechnical Support Associate at Concentrix
Experience
Technical Support Associate
Resolved complex technical queries for UK-based clients, diagnosing hardware, software, and network issues. Managed high-volume inbound requests in a fast-paced environment.
Technical TroubleshootingCustomer SupportCommunication SkillsProblem Solving
Business Analyst
Documented functional and non-functional requirements through Business Requirement Documents (BRD). Analyzed business processes to identify inefficiencies and recommend improvements.
Business AnalysisBRDExcelData ManagementProcess Improvement
Education
Bengal Institute Of Business Studies
Pursued an MBA in Business Analytics, achieving a GPA of 8.6.
MAKAUT University
Completed a BBA degree with a GPA of 8.8.
Swami Vivekanand Senior Secondary
Completed 12th standard with a GPA of 8.5.
St. John's High School
Completed 10th standard with a GPA of 5.6.