Pranav A

A B2B SaaS role where I own customers from onboarding through to renewal, work closely with product and sales, and am measured on real outcomes like retention and time-to-value. At SuperAGI (Contlo), I managed 80+ SMB, mid-market, and enterprise SaaS accounts representing approximately $150K in ARR. I owned the post-sales lifecycle from onboarding and implementation through adoption, retention, and account growth. I redesigned onboarding workflows, success milestones, and enablement resources to reduce average time-to-value by 53%, from 29 days to 13.5 days. I led customer onboarding through requirements discovery, configuration, stakeholder enablement, and go-live. At Freshworks, I supported customer adoption across Freshsales configuration, technical enablement, and support, maintaining 95% customer satisfaction. I also configured CRM workflows and API integrations and supported data migration projects. I began at Freshworks as a Graduate Trainee, building experience with its products, APIs, DNS, and CRM workflows before progressing to Product Specialist. Earlier, as a Customer Support Executive on the AT&T Project at Sutherland Global Services, I resolved service, billing, and technical issues in a telecommunications support environment.