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Praveen Kumar
Open to opportunitiesAI Support Engineer
I resolve production SaaS incidents across AWS, Kubernetes, Linux, APIs, and enterprise AI platforms.
IndiaAI Support Engineer at DataRobot
About
I've supported DataRobot's AutoML and Agentic AI Platform for 500+ enterprise customers across EMEA, resolving complex cloud, API, Kubernetes, authentication, networking, and deployment issues while maintaining 98% SLA compliance.
I build Python scripts, internal tools, Streamlit apps, and AI support automations that speed up investigation, ticket sorting, solution finding, customer replies, escalations, and QA workflows. My work spans Linux, AWS, Docker, Kubernetes, CI/CD pipelines, SDKs, REST APIs, and on-premises environments.
Previously, I supported AI and machine-learning platforms at Xalta Tech, logistics systems at Centiro, Amazon Music, and SaaS environments at ElderMonk. I enjoy diagnosing live incidents, collaborating with engineering and DevOps teams, and making future investigations faster through practical troubleshooting workflows and documentation.
Experience
AI Support Engineer
Provided enterprise-level support for DataRobot AutoML/Agentic AI Platform products, resolving complex issues across cloud infrastructure, APIs, Kubernetes, and enterprise deployments while maintaining 98% SLA compliance. Built internal tools and automations to streamline debugging and support workflows.
PythonKubernetesDockerCI CDAPIsAWSIncident ManagementAutomationStreamlitAI MLTroubleshooting
Education
Technological University of the Shannon: Midlands Midwest
Pursued a Master of Science in Software Engineering, focusing on microservices, agile development, and cloud computing.