Precious Aiyedun

Looking for a job

Customer Support Manager

Customer Support Manager at Shaaré, improving booking support workflows and maintaining 89%+ five-star customer satisfaction.

NigeriaCustomer Support Manager at Shaaré

Experience

Customer Support Manager
Led customer support operations for a scaling home services platform, growing bookings from 650 to 2,500+ and maintaining 89%+ five-star satisfaction. Reduced response time by 20% through workflow redesign and coordinated with operations to resolve service issues.
Customer SupportEscalation ManagementWorkflow OptimizationCSAT ImprovementTeam LeadershipZendeskHubSpotRemote Team Coordination
Practice Manager
Managed client operations and administrative workflows for a remote legal practice, serving as primary client contact and coordinating scheduling and case communication. Implemented process improvements that enhanced communication efficiency and service delivery.
Client CommunicationAppointment SchedulingProcess ImprovementDocumentationRemote Team Collaboration
Assistant Manager, Customer Support
Supervised a 20-member support team across 12 states, handling 60+ daily interactions and reducing escalations by 65% through root-cause analysis. Recognized as Staff of the Year for leadership and service performance.
Team LeadershipEscalation ManagementPerformance ManagementRoot Cause AnalysisCustomer Service
Customer & Social Media Officer
Managed high-volume digital customer engagement for multiple consumer brands, responding to 1,500+ inquiries across social media, email, and messaging. Increased customer engagement by 80% through proactive communication.
Social Media ManagementCustomer EngagementMultichannel SupportCommunication Skills

Education

Udemy
Completed certification in Customer Service Mastery.
University of Ibadan
Bachelor of Arts in Philosophy with Second Class Upper Division from the University of Ibadan.
Udemy
Completed certification in Conflict Management & Problem-Solving in Customer Service.
Udemy
Completed certification in Great Customer Service with Emotional Intelligence.

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Experience

Customer Support Manager

Led customer support operations for a scaling home services platform, growing bookings from 650 to 2,500+ and maintaining 89%+ five-star satisfaction. Reduced response time by 20% through workflow redesign and coordinated with operations to resolve service issues.

Customer SupportEscalation ManagementWorkflow OptimizationCSAT ImprovementTeam LeadershipZendeskHubSpotRemote Team Coordination

Practice Manager

Managed client operations and administrative workflows for a remote legal practice, serving as primary client contact and coordinating scheduling and case communication. Implemented process improvements that enhanced communication efficiency and service delivery.

Client CommunicationAppointment SchedulingProcess ImprovementDocumentationRemote Team Collaboration

Assistant Manager, Customer Support

Supervised a 20-member support team across 12 states, handling 60+ daily interactions and reducing escalations by 65% through root-cause analysis. Recognized as Staff of the Year for leadership and service performance.

Team LeadershipEscalation ManagementPerformance ManagementRoot Cause AnalysisCustomer Service

Customer & Social Media Officer

Managed high-volume digital customer engagement for multiple consumer brands, responding to 1,500+ inquiries across social media, email, and messaging. Increased customer engagement by 80% through proactive communication.

Social Media ManagementCustomer EngagementMultichannel SupportCommunication Skills

Education

Udemy

Completed certification in Customer Service Mastery.

University of Ibadan

Bachelor of Arts in Philosophy with Second Class Upper Division from the University of Ibadan.

Udemy

Completed certification in Conflict Management & Problem-Solving in Customer Service.

Udemy

Completed certification in Great Customer Service with Emotional Intelligence.