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Customer Service Representative
Customer Support & Sales professional with 5+ years’ experience delivering excellent service, resolving issues, and building client relationships.
NigeriaCustomer Service Representative at Liberty Financial
Educated prospects on lending options and handled objections professionally. Maintained accurate CRM records and scheduled appointments for senior advisors.
NegotiationCRMObjection HandlingAppointment Setting
Processed travel bookings and collaborated with partners to resolve issues. Maintained sales records and tracked performance to maximize conversions.
Travel BookingCustomer ServiceCRMCollaboration
Handled customer complaints and investigated cases thoroughly. Collaborated with departments to resolve issues and ensured complete resolution.
Complaint ResolutionInvestigationCollaborationEscalation Management
Pursued a Bachelor of Laws degree, graduating in 2023.
Pursued a Bachelor of Laws degree, graduating in 2023.