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Program Manager
Program Manager at R1RCM leading enterprise transformation across 5–10 parallel workstreams in IT modernisation, process improvement, and system integration.
GermanyProgram Manager at R1RCM
Lead large-scale enterprise programmes spanning operations, technology, and business functions, ensuring delivery of strategic initiatives aligned with organisational transformation priorities. Manage multi-stream programme execution across IT modernisation, process improvement, and system integration initiatives.
Program ManagementStakeholder ManagementGovernanceRAID ManagementChange ManagementJiraConfluenceServiceNowSalesforceMicrosoft ProjectExcelPowerPoint
Led delivery of enterprise SaaS implementation projects for HR technology solutions, managing deployments across multiple enterprise clients and industry sectors. Owned project execution from initiation to go-live, including requirement validation, solution alignment, configuration oversight, testing coordination, and deployment planning.
Project ManagementSaaS ImplementationStakeholder ManagementRAIDJiraConfluenceServiceNowSalesforceMicrosoft ProjectExcelPowerPoint
Led end-to-end delivery of internal enterprise system implementation projects across business functions including operations, HR, supply chain, and e-commerce platforms across 6–10 sites. Managed full project lifecycle including requirements gathering, planning, execution, testing, rollout, and post-implementation support coordination.
Project ManagementSystem ImplementationBudget ManagementStakeholder ManagementJiraConfluenceServiceNowSalesforceMicrosoft ProjectExcelPowerPoint
Progressively grew within the organisation from senior consultant to project and account leadership roles, managing enterprise SaaS delivery and customer success across global hospitality clients. Led and supported end-to-end SaaS implementation programmes for enterprise customers across 10–15 countries, ensuring structured deployment, configuration, and operational readiness.
Project ManagementSaaS ImplementationCustomer SuccessAccount ManagementStakeholder ManagementRAID TrackingJiraConfluenceServiceNowSalesforceMicrosoft ProjectExcelPowerPoint
Managed key accounts and customer success for enterprise SaaS delivery across global hospitality clients. Partnered with customer leadership teams to define implementation scope, delivery roadmap, and programme timelines.
Account ManagementCustomer SuccessStakeholder ManagementJiraConfluenceServiceNowSalesforceMicrosoft ProjectExcelPowerPoint
Served as a senior consultant supporting enterprise SaaS implementation and customer success for global hospitality clients. Contributed to structured deployment, configuration, and operational readiness across multiple workstreams.
ConsultingSaaS ImplementationCustomer SuccessJiraConfluenceServiceNowSalesforceMicrosoft ProjectExcelPowerPoint
Completed an MBA from Sikkim Manipal University in 2015.
Completed an MBA from Sikkim Manipal University in 2015.
Completed a BSc from Indira Gandhi National Open University in 2007.
Completed a BSc from Indira Gandhi National Open University in 2007.
Profile sourced from Himalayas.