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Putu Anggun Jenniari
Looking for a jobCorporate General Manager
Corporate General Manager at Tiara Hana – Khastana Hadi Resort Ubud, preparing Desa Harvest Restaurant for launch.
IndonesiaCorporate General Manager at Tiara Hana – Khastana Hadi Resort Ubud
Experience
Corporate General Manager
Lead overall business strategy, multi-property operations, and strategic growth initiatives across hospitality properties in Bogor and Ubud. Oversee end-to-end hotel and villa operations, commercial performance, and guest experience.
Business StrategyMulti Property OperationsHotel OperationsVilla OperationsSales StrategyFinancial PerformanceGuest ExperienceCross functional LeadershipBusiness DevelopmentStrategic PartnershipsRevenue GenerationF&B OperationsRestaurant OperationsMarketingKOL CollaborationsProcess ImprovementCost Efficiency
Business Development Manager
Led B2B business expansion across hospitality, design & build, and home & living sectors, identifying new market opportunities and developing revenue-generating business verticals. Increased repeat business by 20% through strategic account management and customer retention initiatives.
B2B SalesBusiness DevelopmentStrategic PartnershipsAccount ManagementMarket AnalysisCRMCustomer RetentionGo To Market PlanningSupplier ManagementMarketplace Development
Tenant Relationship Manager (Consultant)
Managed relationships and communication with apartment unit owners, ensuring responsive service coordination and issue resolution. Provided consultancy on rental management strategies and revenue optimization.
Tenant Relationship ManagementProperty OperationsConsultingRevenue OptimizationROI ImprovementCommunication Skills
Business Development Manager
Led business development and commercial expansion initiatives across multiple business verticals including Hospitality, B2B, Health & Beauty, Ralali Plus, and Ralali Food. Developed and executed B2B sales strategies to expand corporate accounts and generate new business opportunities.
Business DevelopmentB2B SalesStrategic PartnershipsMarket ResearchCompetitive AnalysisCustomer SegmentationCRMSales Pipeline ManagementVendor CollaborationCost Efficiency
Operational & Project Manager
Managed day-to-day operations and performance across 12 clinic & labs outlets, ensuring consistent service delivery and compliance with healthcare regulations. Standardized operational SOPs and led operational restructuring and process improvement initiatives.
Operations ManagementSOP DevelopmentProcess ImprovementMulti Site ManagementHealthcare OperationsProject ManagementStaff CoordinationPerformance Monitoring
Operational Manager
Oversaw operations and performance management across 26 clinics throughout Indonesia, ensuring consistent service standards and regulatory compliance. Implemented standardized operational SOPs and managed procurement processes.
Operations ManagementSOP ImplementationsPerformance MonitoringProcurementVendor ManagementMulti Location OperationsPre OpeningService Excellence
Room Division Manager
Oversaw resort-wide operational matters, ensuring smooth daily operations and consistent service standards. Managed F&B service delivery at The Deck and The Barrel restaurants, focusing on service quality and guest satisfaction.
Hotel OperationsF&B OperationsService qualityGuest SatisfactionOperaVHPProcess ImprovementCustomer Feedback AnalysisTrip AdvisorOTA Platforms
Front Office / Sales & Marketing Instructor / Lecturer
Developed and delivered curriculum aligned with course objectives.
Curriculum DevelopmentTeachingFront OfficeSales and Marketing
Room Division Manager (Pre-Opening)
Led pre-opening operational preparation, coordinating departmental readiness, operational workflows, and service standards to ensure a smooth hotel launch. Developed and implemented SOPs and service protocols.
Pre OpeningSOP DevelopmentCorporate TrainerRecruitmentOnboardingOperations ImplementationQuality ControlProcess Improvement
Sales Manager
Led sales activities and corporate account development to expand market reach and drive revenue growth across corporate, group, and leisure segments. Developed strategic partnerships with corporate clients and travel agents.
Sales ManagementCorporate AccountsStrategic PartnershipsClient EngagementKey Account ManagementRevenue Growth
Assistant Sales & Marketing Manager
Supported the execution of sales and marketing strategies to strengthen brand positioning and expand market reach. Built and maintained relationships with corporate accounts and travel agents.
Sales StrategyMarketing StrategyBrand PositioningCorporate AccountsTravel AgentCustomer Relationship ManagementMarket Analysis
Guest Service Manager
Led daily front-of-house service delivery, ensuring consistent service standards and a seamless guest experience. Acted as the primary escalation point for guest concerns and implemented service recovery measures.
Front of house operationsService standardsGuest ExperienceComplaint ResolutionOperational SOPsTeam CoachingCustomer Feedback Analysis
Ground Operational Controller
Coordinated and monitored ground operations to support on-time performance and operational efficiency. Collaborated with airport authorities and ground handling teams to ensure smooth flight turnaround.
Ground OperationsOperational EfficiencyComplianceCoordinationProblem Solvingsafety standards
Guest Service Assistant
Delivered frontline passenger services, providing check-in assistance, boarding support, and passenger guidance. Resolved passenger inquiries and service concerns professionally.
Passenger ServiceCheck inBoarding ManagementCustomer Serviceproblem resolutionAirport Operations
Teacher Support
Supported daily classroom operations and educational activities, contributing to a structured and engaging learning environment. Assisted educators in implementing student development programs.
Classroom SupportEducational ActivitiesStudent developmentMaterial Coordination
Education
Universitas Dian Nusantara
Pursuing a Bachelor of Business Management degree, ongoing as of 2026.
Pursuing a Bachelor of Business Management degree, ongoing as of 2026.
Asia Academy
Completed the SA Excellence Program – Batch 15 in 2010.
Completed the SA Excellence Program – Batch 15 in 2010.