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QIAN A
Looking for a jobGeneral Customer Service
Project Management specialist at Wooting who coordinated the China e-store launch and local invoicing implementation.
TaiwanGeneral Customer Service at Wooting
About
At Wooting, I processed the end-to-end execution of key China projects, including the e-store launch and invoicing implementation. I conducted market and compliance research and helped resolve blockers for the China e-store launch and local invoicing process.
At Specialistech Limited, I executed cross-functional projects with business and technical teams, coordinating tasks and tracking progress through execution. I also identified operational inefficiencies through customer cases and daily workflows, working with internal teams on process improvements.
At Ontheway Theatre Company, I co-founded and directed a theatre company, coordinating a core team of 10 and up to 30 cast and crew members across productions. I managed end-to-end project execution for performances, school collaborations, staged readings, and workshops.
I'm Google-certified in PM and E-commerce, with additional technical knowledge from front-end development studies. I'm seeking opportunities in Project Management while continuing to develop my knowledge and skills across management and business.
Experience
General Customer Service
Processed end-to-end execution of key China projects, including e-store launch and invoicing implementation. Conducted market and compliance research to support successful project delivery.
Project ManagementE Commerce OperationsMarket ResearchComplianceCustomer Service
Senior Customer Service Specialist
Executed cross-functional projects with business and technical teams, coordinating tasks and resolving blockers. Identified operational inefficiencies and implemented process improvements.
Cross Functional CollaborationProject CoordinationProcess ImprovementCustomer SupportProblem Solving
Co-Founder
Co-founded and directed a theatre company, coordinating a core team of 10 and up to 30 cast and crew members. Managed end-to-end project execution including performances, collaborations, and workshops.
Education
National Taiwan University of Arts
Bachelor of Arts in Drama from the National Taiwan University of Arts, completed from 2009 to 2013.
Bachelor of Arts in Drama from the National Taiwan University of Arts, completed from 2009 to 2013.
Google
Google certification in Digital Marketing & E-commerce.
Udemy
Completed the Modern JavaScript From The Beginning course.
Google
Google certification in Project Management.