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Exam Invigilator / Customer Service
Customer service representative at British Council, Nigeria, supporting IELTS and Cambridge exam candidates in Lagos.
NigeriaExam Invigilator / Customer Service at British Council
Support the delivery of IELTS and Cambridge examinations at the Lagos location. Serve as a professional point of contact for candidates and help maintain a positive customer experience.
Customer ServiceExamination SupportConfidentialityAttention To Detail
Recorded customer interactions, processed customer accounts, and maintained supporting documents. Responded to customer enquiries and complaints, provided accurate information, and worked toward satisfactory resolutions.
Customer ServiceData EntryComplaint ResolutionSales Support
Generated sales leads and supported the conversion of prospects into customers. Tracked customer contact information and responded to enquiries and complaints.
Sales
Pursued a Bachelor of Science and Bachelor of Education in Social Science and Economics from 2008 to 2012.
Pursued a Bachelor of Science and Bachelor of Education in Social Science and Economics from 2008 to 2012.
Marketed account-opening services to prospective customers. Promoted banking products to prospective and existing customers.
SalesCustomer Needs AssessmentRelationship Management
Purchased products and materials required for business operations. Maintained inventory records and checked the accuracy of stock information.
Inventory ManagementRecord keepingProcurement
Participated in HIV/AIDS awareness and sensitization activities. Supported awareness on the consequences of teenage pregnancy and activities for vulnerable women and children.
Community OutreachAwareness CampaignsCommunication Skills
Delivered classroom instruction and planned classroom management activities. Marked and graded examinations to assess student performance.
TeachingClassroom ManagementAssessments
Taught Economics and prepared and administered tests and examinations. Marked and graded students' work and supported classroom discipline.
TeachingCurriculum DeliveryAssessments
Profile sourced from Himalayas.