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Quizako Quizako
Looking for a jobBilingual Customer Service Representative
Frontend developer at Desjardins who improved website performance to 92% and helped increase user retention by 15%.
CanadaBilingual Customer Service Representative at Tech Mahindra
Experience
Bilingual Customer Service Representative
Resolved billing disputes for Rogers customers and handled inbound inquiries in French and English. Documented interactions in CRM and escalated complex cases.
Customer ServiceBilingual French EnglishCRMTroubleshootingBilling
Uber Driver
Provided ride-hailing services as an independent driver.
Frontend Developer
Conducted website maintenance and coordinated with developers to design and implement new app features. Worked in an agile team to provide end-to-end solutions.
ReactAgileWeb DevelopmentTeamwork
Frontend Developer
Constructed responsive web interfaces and collaborated with designers to redesign sign-up forms. Created a carbon footprint tracker for BMO MasterCard users.
AngularTypeScriptHTMLCSSResponsive DesignCollaboration
Backend Developer
Fixed bugs and implemented enhancements on existing websites. Redesigned TD Bank's client sign-up form and optimized page speed.
JavaJava Server FacesHTMLJavaScriptCSSWeb Development
Frontend Developer
Revamped website flows and navigation menus, and converted a multi-page user experience into a single-page web app. Redesigned and added new products.
JavaScriptWeb DevelopmentUser ExperienceProduct Design
Backend Developer Trainee
Coordinated in the design and development of user-friendly interfaces for Java-based applications. Collaborated with cross-functional teams using agile methodologies.
JavaAgileSoftware DevelopmentTeamwork
Backend Developer Intern
Overhauled legacy source code and created automated tests using Selenium. Integrated Jenkins and Selenium to decrease testing time.
JavaSeleniumJenkinsTesting AutomationGroovyBASH
Software Tester Intern
Ran regression, functional, and integration tests on weekly release builds. Executed Python test scripts on embedded hardware and software.
PythonTestingRegression TestingFunctional TestingIntegration Testing
Telemarketing Agent
Welcomed and served guests, and provided a clean and safe entertainment environment.
Customer Service
Telemarketing Agent
Managed client relationships and provided customer support. Processed orders, scheduled appointments, and connected clients with other departments.
Customer ServiceClient RelationsOrder Processing
Client Services Representative
Managed client relationships and provided customer support. Processed orders, scheduled appointments, and connected clients with other departments.
Customer ServiceClient RelationsOrder Processing
Client Services Representative
Managed client relationships and provided customer support. Processed orders, scheduled appointments, and connected clients with other departments.
Customer ServiceClient RelationsOrder Processing
Education
University of Montreal
Bachelor's of Science in Computer Science from the University of Montreal, completed in January 2018.
Bachelor's of Science in Computer Science from the University of Montreal, completed in January 2018.