Raakesh Sharma

Lead Project Delivery Manager

Grant Thornton

Led a large-scale Data, Analytics and AI Transformation programme for a specialty insurance organisation, delivering eight strategic reporting and analytics workstreams and modernising platforms. Achieved 100% on-time delivery and a reported 20% improvement in operational efficiency.

Guide WiresXFIPower BIEnterprise Data ModelingGold LayerData IntegrationData GovernanceGenerative AIMachine LearningAI ChatbotsAI Operations AgentsPrompt EngineeringAPIsJiraCI CDVAPTAgileScrumSITUATRACI RAIDRelease Management

Principal Consultant

EXL Service

Led enterprise-wide MDM and Data Transformation programmes for global insurers, including Chubb and Lloyd's of London. Delivered significant cost savings and operational improvements through AI, RPA, and data governance initiatives.

Informatica MDMMedallion ArchitectureData ModelingData MigrationData LineageMetadata ManagementXGBoostMachine LearningNLPAIRobotic Process AutomationGuide WiresAgileSDLCDesign ThinkingBRD

Senior Project Manager – AI, MDM & Data Transformation

Led an enterprise-wide MDM and Data Transformation programme for a global Commercial and P&C insurer, overseeing delivery from discovery to go-live. Implemented Informatica MDM and Medallion Architecture, migrating over 1 million policy records and improving operational efficiency by 20%.

Informatica MDMMedallion ArchitectureData ModelingData MigrationData LineageMetadata ManagementXGBoostMachine LearningNLPAIRobotic Process AutomationGuide WiresAgileSDLCDesign ThinkingBRD

Lead IT Business Analyst / Project Manager

Managed a £10M+ banking transformation portfolio for a UK challenger bank, delivering lending platform migration, digital banking, cybersecurity, and regulatory compliance initiatives. Reduced loan processing times by 25% and maintained a 99.9% customer switch success rate.

Loan IQCore Banking SystemsCASPEGASalesforceMicrosoft DynamicsQualtricsSplunkCiscoFortinetZscalerSQLSnowflakePower BIData LakeAgileScrum

Senior Business Analyst – Insurance RPA

Led a rapid process automation and operating model transformation programme for a leading London Market insurer, driving RPA adoption and AI-enabled workflows. Delivered a high-priority RPA programme within three months, increasing processing speed by 30% and reducing compliance risk by 25%.

Robotic Process AutomationAIMachine LearningIntelligent WorkflowsLondon Market InsuranceUnderwriting PlatformsTarget Operating ModelCenter Of Excellence (CoE)Business Process Re engineeringData GovernancePortfolio AnalyticsAgileRequirements AnalysisRFP ManagementBusiness Case Development

Senior Business Analyst – RPA

Led business analysis and Robotic Process Automation (RPA) programmes for Tier 1 financial services clients, delivering wholesale lending modernisation and regulatory compliance. Generated £1.5 million in annual operational cost savings and reduced operational errors by 30%.

UI PathBlue PrismRobotic Process AutomationIntelligent AutomationLoan IQWholesale LendingKYCAMLGDPRAgileScrumKanbanSDLCRequirements EngineeringGap AnalysisProcess MappingSolution Design

Senior Business Analyst – GRC & Regulatory Compliance

Led the implementation of GRC tools and data frameworks supporting Credit Risk and Anti-Money Laundering (AML) monitoring, ensuring alignment with UK regulatory requirements and internal governance standards.

GRCCredit RiskAMLRegulatory ComplianceData Frameworks

Regulatory Outcome Testing Manager

Served as Subject Matter Expert on mortgage and personal loan insurance redress programmes, assessing customer outcomes and ensuring compliance with FCA guidelines and conduct risk expectations.

Regulatory ComplianceUK FCA RulesConduct RiskCustomer OutcomesRedress

Team Manager

Abercrombie & Fitch

Managed and developed retail teams, overseeing performance, training, and operational delivery in a fast-paced, customer-facing environment.

Team ManagementPerformance ManagementTrainingRetail Operations

Credit Risk Compliance & Audit Manager

Citibank N.A.

Conducted credit risk audits and compliance frameworks for the consumer banking division, strengthening internal controls, governance processes, and regulatory reporting.

Credit RiskComplianceAuditInternal ControlsGovernanceRegulatory Reporting

Insurance Product Manager

MetLife

Supported insurance product development and lifecycle management, working closely with underwriting, compliance, and distribution teams.

Insurance Product DevelopmentLifecycle ManagementUnderwritingComplianceDistribution

Senior Project Manager – Regulatory Process Optimisation

Led a strategic process optimisation and service transformation programme across Lloyd's Market operations, redesigning target operating models and identifying AI-driven automation opportunities. Delivered £1.2 million in annual savings and improved operational efficiency by 20%.

Target Operating ModelBusiness Process Re engineeringAS IS TO BE process mappingLean Six SigmaRobotic Process AutomationAINLPIntelligent AutomationCost Benefit AnalysisMaturity AssessmentBusiness Case DevelopmentAgileChange ManagementCAB GovernanceRisk And Controls

Lead Business Analyst – Underwriting & Claims Transformation

Led global Underwriting and Claims Transformation initiatives for a leading commercial and specialty insurer, delivering target operating model redesign and Guidewire-enabled digital underwriting. Achieved £4.5 million in annual cost savings and £1.45 million in efficiency benefits.

Guidewire PASDigital UnderwritingGlobal KPI PlatformAIMachine LearningProcess AutomationAgileSDLCRequirements EngineeringBRDFSDPDDDUser StoriesAcceptance CriteriaUATTarget Operating Model