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Executive Director
Call Centre Agent at Lemon Tree Technology who reached 95%+ customer satisfaction and contributed to more account upgrades.
ZimbabweExecutive Director at Disability Youth Advocacy Network in Zimbabwe
Worked as Executive Director at Disability Youth Advocacy Network in Zimbabwe.
Managed 80–100 inbound and outbound calls daily, achieving 95%+ customer satisfaction and 85% first-call resolution. Maintained 98%+ CRM data accuracy and contributed to a 12% increase in account upgrades through upselling.
Inbound CallsOutbound CallsCRM SystemsData EntryUpsellingComplaint ResolutionActive ListeningTime ManagementMicrosoft WordExcel
Worked as Social Work Intern at Mavambo orphan care.
Supported coordination of ten girl-child welfare projects, aligning service delivery with organisational and donor objectives. Conducted 1,000+ beneficiary interviews and collected primary data to inform tailored interventions for orphans and vulnerable children living with HIV. Managed data collection and documentation for 1,000+ participants, achieving 98% accuracy in reporting. Facilitated refe
Completed the Becoming an Inclusion Champion certification from UNICEF in 2026.
Completed the Becoming an Inclusion Champion certification from UNICEF in 2026.
B.Sc. Honours Degree in Social Work from Bindura University of Science Education, completed from 2020 to 2024.
B.Sc. Honours Degree in Social Work from Bindura University of Science Education, completed from 2020 to 2024.
Completed the Prevention of Sexual Exploitation and Abuse (PSEA) certification from UNICEF in 2023.
Completed the Prevention of Sexual Exploitation and Abuse (PSEA) certification from UNICEF in 2023.
Completed a Monitoring and Evaluation Certificate from Bindura University of Science Education in 2022.
Completed a Monitoring and Evaluation Certificate from Bindura University of Science Education in 2022.
Completed 4 Advanced Level passes in Business Studies, Sociology, History, and Shona.
Completed 8 Ordinary Level passes including Mathematics and English Language.
Profile sourced from Himalayas.