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Racoon 00
Open to opportunitiesTeam Lead – Marketing & Lead Validation
Community Manager at SolSea/ALL.ART who grew a web3 community to 100,000+ Discord members and helped launch a $2.7M token IDO.
SerbiaTeam Lead – Marketing & Lead Validation at SupportYourApp
Experience
Team Lead – Marketing & Lead Validation
Launched and led a new project for a luxury automotive brand, managing a team responsible for validating, nurturing, and processing inbound leads. Developed optimized workflows that reduced routine validation workload by 87% and ensured 98% of retailer-marked successful leads were centrally validated.
Lead ValidationMarketing CampaignsTeam LeadershipCustomer Relationship ManagementData Driven ReportingWorkflow OptimizationHigh Net Worth Client Management
Technical Support Expert / Customer Support Consultant
Promoted for outstanding performance in technical and customer support roles. Managed VIP onboarding, B2B contracts, and complex technical issues for fintech and SaaS clients, including high-end clients from Europe's prestigious football leagues.
Technical SupportCustomer SupportVIP OnboardingB2B ContractingFintechSaaSQA ProcessesBug IdentificationProduct Quality Enhancement
Community Lead
Built and managed a web3 community from the ground up, scaling to 100,000+ Discord members, 200,000+ Twitter followers, and 20,000+ Telegram members. Orchestrated a token launch (IDO) raising $2.7M and secured 500+ partnerships generating over $200,000 in profit.
Community BuildingWeb3NFTBlockchainDiscordTwitterTelegramToken LaunchingIDOPartnership ManagementMarketing CampaignsAMAsEvent ManagementFunds ManagementSocial Media Strategy
Customer Service Manager
Led a team of 35, overseeing daily operations and customer experience for luxury/VIP transport and government contracts. Implemented new customer relations models, improving satisfaction and operational efficiency.
Team LeadershipCustomer ExperienceOperations ManagementLuxury TransportationGovernment ContractsClient RelationsPartnership Management
Education
Medicinska Skola Beograd
Completed training as a physiotherapy technician at Medicinska Skola Beograd.