Loading profile…
Radu Nicolescu
Looking for a jobSr. Director Customer Experience
Customer Experience Director at Honeywell who transformed global Customer Care, delivering 50% cost savings while exceeding service targets.
RomaniaSr. Director Customer Experience at Honeywell
Experience
Sr. Director Customer Experience
Led global Customer Care transformation, managing 550+ staff across Shared Services, Order Management, and Contact Centers, consolidating operations into a single global model supporting $7.5B in operations. Defined and executed global transformation strategy, delivered organizational development, and drove digital and AI-enabled tools.
Customer ExperienceTransformationLeadershipOrganizational DevelopmentSalesforceAIAutomationStrategic PlanningCost Optimization
Director Global Customer Care
Led global Customer Care transformation, managing 550+ staff across Shared Services, Order Management, and Contact Centers, consolidating operations into a single best-in-class global model supporting $7.5B in operations. Delivered 50% cost savings through CoE migration while exceeding customer service performance targets.
Customer Serviceshared servicesOrder ManagementContact CenterTransformationCost SavingsSalesforceAutomationHOS
Global Engineering Services (GES) EMEA Leader
Led a Bucharest-based engineering organization of 6 leaders and 60+ professionals, delivering 120K+ hours annually of project engineering services. Defined and executed HPS and GES strategies, driving operational excellence and continuous improvement.
Engineering ManagementStrategyOperational ExcellenceCapacity PlanningLeadershipHOSContinuous Improvement
Global Program Manager for Saint Gobain Major Account
Managed bidding, quotation, negotiation, and project management for project development phases for Saint Gobain major account. Responsible for software and hardware delivery.
Program ManagementBiddingQuotationNegotiationProject ManagementSoftware DeliveryHardware Delivery
Engineering Group Manager
Led delivery of engineering projects for Yokogawa Romania, providing technical and commercial oversight to ensure contract, schedule, quality, and margin objectives were met. Directed implementation of DCS and Safety systems, ensuring solutions met contractual and regulatory requirements.
Project ManagementEngineeringDCSSafety SystemsQuality AssuranceResource ManagementTalent Development
I&C Design Engineer
Performed instrumentation and control engineering design and coordinated technical quotations.
InstrumentationControl EngineeringDesignTechnical Quotations
Education
Polytechnic University of Bucharest
Graduated as Diplomat Engineer in Automation Engineering from the Polytechnic University of Bucharest in 1999.
Graduated as Diplomat Engineer in Automation Engineering from the Polytechnic University of Bucharest in 1999.