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Rafael Saciloto
Looking for a jobOperations Manager
Customer support and experience professional at Jesus Tips Consultoria who improved service flows and organized customer operations.
BrazilOperations Manager at Jesus Tips Consultoria
About
At Jesus Tips Consultoria, I coordinated the team, followed up on customer requests and monitored service quality and satisfaction. I also identified cancellation risks and worked toward practical alternatives to preserve customer relationships.
I organized internal processes, identified bottlenecks and improved service flows. I maintained customer records and contact histories, and created and analyzed Excel and Google Sheets spreadsheets to support routine decisions.
Earlier, I provided digital customer support at Jesus Tips Consultoria and organized CRM contacts at Aurora Boreal (Marco Brotto). At LEAL (Mobile Championships), I organized mobile gaming tournaments, communicated with participants and supported daily operations.
Experience
Operations Manager
Coordinated the team, distributed activities, and supported the resolution and follow-up of customer requests. Monitored service quality and customer satisfaction, analyzed cancellation risks, and improved internal processes.
Customer SupportTeam CoordinationCRMExcelGoogle SheetsDiscordTelegramProcess OrganizationProblem Solving
Customer Service Representative
Provided customer support through digital channels with clear, respectful, and solution-oriented communication. Followed up on questions and requests until resolution and monitored customer satisfaction.
Customer SupportCommunication SkillsProblem SolvingCRM
Education
Colégio Estadual Theobaldo Miranda Santos
Completed high school education at Colégio Estadual Theobaldo Miranda Santos.
Fisk English Course
Studied English at Fisk for four years, though the course was not completed. Additionally, has engaged in independent English study for over 14 years.