Rafah Nasrullah

I've supported quality and process improvement through auditing, manual testing, documentation, and reporting across BlackRock IT Solutions, CARE Hospitals, and Apollo Hospital. As a Junior Quality Analyst at BlackRock IT Solutions, I audited web application outputs, identified functional defects and quality gaps, and created detailed audit and bug reports. I collaborated with cross-functional teams to track issues, verify resolutions, and align on quality standards. During my healthcare internships, I audited departmental documentation, maintained records in MS Excel, conducted patient feedback calls, and reviewed diagnostic report turnaround times. I documented root causes of delays and flagged findings to support process improvement. I bring a Master's in Hospital Management, a BBA background, and practical strengths in Excel-based tracking, data cleaning, reporting, and quality documentation.