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Rahul Singh
Looking for a jobService Advisor
Service Advisor at FNB South Africa with a 100% QA score for a full year and CEO recognition for customer satisfaction.
South AfricaService Advisor at FNB South Africa
Experience
Service Advisor
100% QA score for a full year period, CEO recognition due to excellent customer satisfaction, process enhancement through working with stakeholders to improve customer satisfaction and lower resolution TAT. Received one year of ombudsman complaint resolution training, which entailed legal, risk and compliance competency training as well
Customer Service Specialist
Moved within the eBucks rewards program space from Frontline customer support agent on fixed contract to permanent client service specialist within one year. Was headhunted by service heads to represent the face of the FNB brand. Part of multiple pilot programs within the space, recognized for excellent performance and assisted with mentoring new hires, development of training material, process re
Education
Lenasia Secondary High School