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Rahul Tiwari
Looking for a jobSenior Customer Executive
Senior Customer Executive at StarZen supporting mobile and home internet customers through concurrent chats.
IndiaSenior Customer Executive at StarZen
Experience
Senior Customer Executive
Handles up to three concurrent chats, assisting customers with mobile network services, recharges, prepaid and postpaid plans, and home internet services. Provides technical and billing support, troubleshoots service-related concerns, and delivers accurate resolutions while maintaining quality and customer satisfaction.
Live ChatMulti Chat HandlingTechnical SupportBilling SupportCustomer SatisfactionTroubleshooting
Senior Customer Executive
Managed customer inquiries for WestJet Airlines, resolving reservation-related requests including cancellations, changes, and rescheduling. Supported customers during irregular operations while maintaining accurate, professional, and empathetic communication under pressure.
Airline ReservationCustomer SupportIssue ResolutionCommunication SkillsAHTQualityAdherenceCSAT
Customer Care Executive / Senior Technical Support / SME
Provided technical and customer support for home internet, cable, home phone, and mobile services, including billing and service-related concerns. Worked as a Subject Matter Expert for approximately one year, supporting colleagues with process and technical guidance.
Technical SupportCustomer SupportBilling SupportTroubleshootingSMETeam Support
Technical Specialist
Provided technical support for mobile phone network services, customer calls, invoicing, and upselling opportunities. Resolved customer questions and service difficulties while maintaining a customer-focused and professional approach.
Technical SupportCustomer SupportInvoicingUpsellingIssue Resolution
Education
XIIth
Completed XIIth standard with English as the medium of instruction.
Xth
Completed Xth standard with English as the medium of instruction.