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Raquel Valdez
Looking for a jobPartner Success Manager
Customer experience and partner success leader driving revenue, retention, and growth through data-driven strategies.
MexicoPartner Success Manager at Gupshup
About
I am a results-driven CX and partner success executive with 10+ years aligning business strategy, pre-sales, and customer insights to drive revenue growth and retention. I specialize in translating technical solutions into high-impact commercial opportunities and building scalable frameworks for partner adoption.
Throughout my career I have led pre-sales, partner enablement, and growth initiatives across LATAM and North/Central America, achieving top regional performance, fastest global onboarding, and awards for revenue retention and problem-solving. I advise C-level stakeholders, design training and pricing frameworks, and optimize sales-engineering collaboration to accelerate deal cycles.
My approach is data-driven and agile: I implement analytics, OKRs, and automation to maximize lifetime value, streamline operations, and scale global programs. I seek roles where I can lead partner success, pre-sales transformation, and CX strategy to deliver measurable business outcomes.
Experience
Partner Success Manager
Drive revenue growth and partner retention for Gupshup’s WhatsApp Business API by developing strategic frameworks that increase partner adoption, engagement, and monetization while ensuring policy compliance.
Partner SuccessRevenue GrowthWhatsApp Business APIPartner EnablementMonetizationCompliance
Pre-sales Manager
Led pre-sales strategy for enterprise and government clients, designing scalable pricing and proposal frameworks that reduced response time and increased win rates while aligning technical and business objectives.
Pre SalesSolution DesignPricing StrategyGovernment SalesEnterprise SecurityProposal Management
Education
Tecnológico de Monterrey
Completed a Data Analysis program from July 2021 to November 2021 focused on data processing, analytics techniques, and insights generation.
Completed a Data Analysis program from July 2021 to November 2021 focused on data processing, analytics techniques, and insights generation.
Universidad Iberoamericana
Completed a comprehensive marketing program focused on marketing strategy, consumer behavior, and brand management.
Scrum.org
Obtained Scrum Master certification covering Scrum framework, roles, events, and practices for agile team facilitation.
AMAT
Completed an R programming course in 2020 covering data manipulation, statistical analysis, and visualization in R.
Completed an R programming course in 2020 covering data manipulation, statistical analysis, and visualization in R.
Universidad Nacional Autónoma de México
Completed a Bachelor's degree in Actuarial Sciences at UNAM focusing on quantitative analysis and risk modeling.