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Rastko Vucen
Looking for a jobCustomer & Technical Support Representative
Customer and technical support representative at M PLUS BANJA LUKA, investigating payment errors and settlement discrepancies for NCR Voyix.
Bosnia and HerzegovinaCustomer & Technical Support Representative at M Plus Banja Luka
Experience
Customer & Technical Support Representative
Provided customer and technical support for NCR Voyix payment-processing services via phone and email. Investigated payment errors, missing or duplicate transactions, failed settlements, and funding discrepancies.
Customer SupportTechnical SupportTroubleshootingCase ManagementSalesforceServiceNowJiraSplunkPCI ComplianceChargebacks
Customer Service Advisor
Provided customer support for energy accounts, billing, tariffs, meter readings, smart meters, and supplier changes. Progressed into Billing Specialist and Industry Specialist responsibilities while continuing to support customers.
Customer SupportBillingTariffsMeteringSmart MetersSupplier ChangesTransactional ErrorsMPAN MPRN ValidationMeter ExchangeDiscrepancy Investigation
Deputy Polling Station Chairperson
Assisted with polling-station operations and compliance with established election procedures.
Election OperationsCompliancePolling Station Management
Election Scanner Operator
Set up, operated, and troubleshot ballot-scanning equipment during election operations.
Election Operationsequipment setupTroubleshooting
Education
Smartmatic
Successfully completed and passed the technical training examination for polling station operators.
University of Novi Sad
Pursued studies in Computing and Automation, but did not complete the program.
JU Gymnasium "Sveti Sava"
Completed general studies at the gymnasium.